Troubleshooting

About accessing Client Area and downloading images
– You send me an invite, what do i do?
– What is Photoshelter.com?
– Why do i need to register?
– I can’t find my galleries
– I am logged in the Client Area, but i can’t access the gallery
– I forgot my password
– I can’t download the gallery
– Can i download a whole gallery in one click?

You send me an invite, what do i do?
First, you need to register at Photoshelter.com via this site or the Photoshelter.com site. Go to:
> Client Area > Sign up for a free account
After succesful registration go to > Client Area > My Gallery Invitations and click on the gallery.

What is Photoshelter.com?
Photoshelter.com is an online service which hosts my online archive.

Why do i need to register?
For security reasons and accessibility. Every account will have access to it’s designated galleries only. Due to the size of image files it is very inconvenient to send them by email. Now you will have access to them, online, for a broad period of time. It is a paid service (for the photographer) and free for the invitee.

I can’t find my galleries
Be sure to be logged in and in the Client Area, and not in the Public Area. Click:
>Client Area > My Galleries

I am logged in the Client Area, but i can’t access the gallery
Be sure to be logged in with the email address linked to the address the invite is send to.

I forgot my password
Go to:
> Client Area > Forget Your Password?
under the Log In button and fill in your registered email address. A new password will be send to that address.

I can’t download the gallery
For downloading a gallery you need java support for your browser and allow the java-applet to run.

Can i download a whole gallery in one click?
Yes you can batch-download a whole gallery. Go to:
> Gallery (gallery view) > Download Gallery
and wait for the java-applet to load.